A one-time password token (OTP token) is a security software program that is
capable of producing a single-use passwords or PINs. By using this, we are
making sure that your account is protected by something you already know
(your password) and you what you have (token generated on your phone).
How do I get one?
Setup mobile app authentication if you haven't done so.
Note: You need to be on Paychex network in order to setup mobile app
authentication.
On your phone, search for and download the Microsoft Authenticator app
from the App Store or Google Play Store.
On your phone, open the Authenticator app, once it is downloaded and
installed. From the menu, choose Add Account. Then select Work or School
account and scan the QR barcode.
On your computer, on the forgot.paychex.com Setup Mobile App
Authentication page, click on Continue and enter the current token from
the Authenticator App for verification.
At this point your device enrolment should be successfully completed.
Generate a token on your phone
Open the Authenticator app and look for the entry for forgot.paychex.com. If the token is not shown, click on the downward arrow (v) and choose Show Code.
